When you contact us we will check your date and time is available. We will then send you a quoation with our Terms and Conditions, this will give you all you need to know about your booking.

If you wish to proceed we will require a 10% deposit to secure your event date and time.

Deposits taken from customers at the time of booking are Non Refundable and there are reasons for this.

We have a large amount of administration time within our business and when taking bookings we may have paid a website to receive leads from clients. 

Aside from the costs outlined above when we have taken a booking from a customer we will then turn away other prospective clients for dates that we may not fill in the future.

We accept events based on the number of guests that are outlined by customers at the time of booking and whilst the number of guests can be increased we do not allow a reduction in numbers.

The number of guests are a factor that drive the cost charged for the event and also aids our business arrangements and factors around food wastage.

At certain times of the year we are extremely busy and have to turn away potential customers for dates where deposits have been taken. 

If we were to allow numbers to be reduced this would also affect the price quotation.

The Hungry Plaice provides a Premium service. We have Uniqueness in our vans and can claim there are no other Food Vans in the UK like ours.

As we are running a business there are a lot of costs to cover. Our Food Vans are very old and require lots of attention to maintain and keep running. As they are of a certain age spare parts are very rare and therefore become more expensive day by day.

Our products are of very good quality. We only use Quality Ingredients from market leading suppliers to ensure our food is fresh and delicious for your guests.

At The Food Van we have set items to allow us to Cater for Vegan. Vegetarian, Gluten Free, Dairy Free and Religious requirements. 

We do ask that Customers make their guests aware of our Food Safety Policies. We include an Indemnity Form with quotations to reflect this.

We will provide an Allergen Chart with our Quotations which lists Allergen types in our products.

If you are unsure please contact us for further information.

Our Vans are self-sufficient. We carry our own cold and hot water and have a small silent Suitcase Generator that makes a minimum amount of noise.  We will welcome access to power if this is available.

We have two Ford Transit Mark 2 Vans these are the same in shape and are both called "The Hungry Plaice", we cannot guarantee which van will be taken to your event and available for your date.

The vans require lots of maintenenace and we have to ensure they are both kept on the road and used evenly to ensure continuity in our business.

One of our Strengths is that we have Self Sufficient Vans and we have aligned our processes so there is minimum disruption when we are Catering at Events. 

We believe our Clients should spend their time enjoying their event and not worrying about the caterer!

For an average sized Party we can setup and serve piping hot fresh food within 30mins of arriving on site for our Fish & Chips Van and our Pack down time is around 30mins.

We appreciate that our Vans may not quite fit into your Party Theme so we would be happy for you to provide us with Decorations for us to put around the Van. We would ask that this would not include anything that may cause damage to the van including anything that may knock against the side of our Vans when there are windy conditions.

We have a Standard menu but we are aware that there may be something different that you would like us to cater for your special day. For example you may wish to have Gravy instead of Curry Sauce for your Fish & Chips.

Please get in touch and we can discuss your requirements.

We know that time is of the essence and we have aligned our processes with this in mind.

Our Fish & Chip Van has a full sized Fryer Range Inside which allows us to cook Fresh Fish and Chips quickly and efficiently ensuring queues are kept to a minimum. We are able to serve approx 100 people within 60 minutes!

We are aware that in some circumstances there may be food left over.

We are happy to supply you with any cooked leftover food however we will not accept any responsibility on how this is handled after we have left site.

Unfortunately The Hungry Plaice does not offer tasting sessions as we woud not have the time to fit these in due to our busy schedule.

We primarily work at Private Prepaid events but we may attend a public event where you are more than welcome to come along and meet us. Please email to see if we have any events lined up or have a look at our Social Media pages for news.

We take pride in being a Business where we can take the environement into account.

Whilst we cannot make all our items recyclable we can try as much as we can to cut down on waste and encourage customers to recycle.

Therefore we do not bring ouside bins and ask that customers arrange for collection of items  used by guests to aid recycling. 

Our Trays and Wooden Cutlery are Biodegrable and we use paper napkins and greaseproof paper, these items make up a significant proportion of waste from guests and  and we will continue to look for more ways in which we can keep our waste to a minimum.